FREQUENTLY ASKED QUESTIONS
DO YOU SHIP INTERNATIONALLY?
YES. WE CURRENTLY SHIP BOTH WITHIN AUSTRALIA AND INTERNATIONALLY. SHIPPING RATES AND DELIVERY TIMES ARE CALCULATED AT CHECKOUT BASED ON YOUR LOCATION.
IS THIS A PRE-ORDER?
YES. THIS RELEASE IS PRE-ORDER ONLY. ONCE THE WINDOW CLOSES, PRODUCTION BEGINS IMMEDIATELY.
WHEN WILL MY ORDER SHIP?
PRE-ORDERS ARE EXPECTED TO SHIP 2–4 WEEKS AFTER THE PRE-ORDER WINDOW CLOSES. YOU’LL RECEIVE EMAIL UPDATES THROUGHOUT.
WHERE ARE YOU BASED?
ASΛEL IS BASED IN NEW SOUTH WALES, AUSTRALIA.
WHAT MATERIALS ARE USED?
100% COTTON. HEAVYWEIGHT FABRIC. FINISHED WITH STITCHED / EMBROIDERED DETAILING AND MUCH MORE
CAN I CANCEL OR CHANGE MY ORDER?
BECAUSE ITEMS ARE MADE TO ORDER, PRE-ORDERS CANNOT BE CANCELLED OR CHANGED ONCE PLACED. WE MAY BE ABLE TO CANCEL OR CHANGE YOUR ORDER DURING THE PERIOD IN WHICH ORDERS ARE STILL BEING ACCEPTED. OTHERWISE, PLEASE DOUBLE-CHECK YOUR ORDER BEFORE CHECKOUT.
DO YOU ACCEPT REFUNDS?
REFUNDS ARE ACCEPTED ONLY FOR FAULTY OR INCORRECT ITEMS. CONTACT US WITHIN 7 DAYS OF DELIVERY AND WE’LL MAKE IT RIGHT.
HOW DO I STAY UPDATED?
JOIN OUR EMAIL LIST FOR RELEASE UPDATES, EARLY ACCESS, AND NEW COLLECTION ANNOUNCEMENTS. WE KEEP EMAILS MINIMAL AND PURPOSEFUL.